Updated April 27, 2020 It appears the charge was not for the free app. It was for logging into my account. I missed the e-mail last month where they notified me logging in would result in a charge. Since they never added the results from the DNA kit I ordered, that is silly to charge me.
What was supposed to be a free Coronavirus survey on Sequencing.com I originally mentioned on Reminder DNA Sales Ending Today or Tomorrow – April 26, 2020 turned out to cost $47.96. I removed the link and reference after seeing the charge on my account at where I get my financial services. From the link, it sounded free and they gave no indication I was being charged. However, when I checked my financial institution shortly afterwards, I noticed a charge from Sequencing.com for $47.96. I contacted their Facebook page and did a ticket request on their website requesting a refund as I don’t have results yet and don’t want results. Considering it was only three questions, it shouldn’t cost $47.96 to answer three questions. I am sure they run an analysis based on the raw data they have, but even that seems seriously overpriced as it’s computer generated.
If they don’t refund my money, I will be challenging the charge with my financial institution through a chargeback and filing a complaint with the Federal Trade Commision (FTC). This isn’t my first problem with the company, but it will be my last problem as I am no longer recommending it. Once it get resolved, either by them doing the right thing and refunding my money or by me doing a chargeback with my financial institution, I will be deleting my account there. I paid for several apps a while back and to me losing the cost of the apps is worth it. I thought the earlier problem was unintentional, but this issue of not warning me I would be charged is bad or poor programming. With other companies, I order something online that requires a charge, I get one, and frequently multiple notices before being charged.
I am hoping they will do the right thing so I don’t have to do a chargeback with my financial institution or go through the onerous task of filling out tons of paperwork on the FTC website. As they haven’t gave me the information yet on Sequencing.com, I am hopefully they will do what they should do. Just glad there was an error message as they probably wouldn’t have refunded my money if I had seen the results. As of a few minutes ago, other than a semi-robo-response on Facebook, nothing else. And nothing on their website. I realize it’s Sunday so not expecting much today.