I noticed this recently Welcome to Gopher Records! – https://gopherrecords.com/. This is a new company, but it’s currently offering a 50% discount through December 31, 2020. The website prices are lower than if you ordered directly from NARA even after the discount price expires. From the website: “We specialize in the retrieval of Civil War and other 19th-century military records from the National Archives and Records Administration (NARA), including service records, pensions, medical records, Court Martial records, Bounty Land records, and others. We will duplicate the records of your choice and deliver them faster and at a much lower cost than if you ordered them directly from NARA. If you need records, we will gopher you!”
Also, you won’t be billed until the records are ready to be sent to you. The orders will be filled in the order received. You can request a free records assessment from them. It doesn’t cost anything and they will do a thorough research using tools that may not be available to us. If you request certain types of records and they are not found, you will be billed for the research time. That’s reasonable as some records are not indexed and they are having to manually search for the records.