National Geographic Geno Project Update – July 18, 2020 DNA Saturdays

I checked National Geographic Geno 2.0 sign-in page today https://genographic.nationalgeographic.com/results/signin and they finally removed my results. I get redirected to https://www.nationalgeographic.com/sorry/genographic. It’s a shame as I hoped they would keep the results for longer as they originally indicated last year when they stopped offering the kits.

Genographic Project — July 2020 Update

The Genographic Project was launched in 2005 as a research project in collaboration with scientists and universities around the world with a goal of revealing patterns of human migration. Since then, nearly 1 million people have participated in The Genographic Project through National Geographic’s “Geno” DNA Ancestry kits. In accordance with notifications previously posted on the Genographic website, the public participation phase of this research project has ended and National Geographic has discontinued the Geno website.

Users of the Geno 2.0 Next Gen Helix Co-branded Kit:

Please contact Helix directly with any questions regarding your Helix account and Helix saliva sample or data retention policies. Helix shared with National Geographic only the portion of information resulting from sequencing the user’s DNA that was needed by National Geographic to provide the user with their deep ancestry insights. National Geographic did not receive or store any saliva samples relating to users of the Geno 2.0 Next Gen Helix Co-branded Kits.

Non-Expired Kits and Kits Purchased Prior to September 2015:

If you have a non-expired Geno 2.0 Next Gen Helix Co-Branded Kit, please contact customer service as follows:

If you purchased your kit from National Geographic’s online store, contact customer service at nationalgeographic@shopdisney.com, or at (888) 231-3827, Monday through Friday from 9:00am – 4:00pm Eastern Time.

If you purchased your kit from Helix’s online store or from any other non-National Geographic vendor, contact Helix customer service at support@helix.com, or at (844) 211-2070 or (415) 805-3360, Monday through Friday from 8:00am – 5:00pm Pacific Time.

If you purchased a Geno 2.0 or Geno 1.0 Kit prior to September 2015, never submitted a sample, and have proof of your original purchase, please contact customer service at nationalgeographic@shopdisney.com, or at (888) 231-3827, Monday through Friday from 9:00am – 4:00pm Eastern Time.

Please see our FAQ page for more information.

Previous DNA Saturdays posts: https://upsdownsfamilyhistory.wordpress.com/tag/DNA-Saturdays/

About ICT Genealogist

Originally from Gulfport, Mississippi. Live in Wichita, Kansas now. I suffer Bipolar I, ultra-ultra rapid cycling, mixed episodes. Blog on a variety of topics - genealogy, DNA, mental health, among others. Let's collaborateDealspotr.com
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