Anyone want to guess the chain? It’s one most often associated with negative customer experiences. Finding an employee for assistance is difficult. Often, you get a response like “Not my department.”
It’s Wally World, aka Wal-Mart for those not familiar with the nickname.
I was with a friend at Wal-Mart. He was in the Kitchenware section looking to buy a pot or pan. An employee in a nearby section noticed he needed assistance and offered to help. That’s rare in my experience. She was familiar with the item he was looking for. She gave the positives and negatives of the item as she owned one.
Not only did my friend purchase it, but he purchased a few other items because of her helpful attitude.
I noted her name and when I got home, I emailed Wal-Mart about how they needed more employees like her. She was friendly, personable, and willing to help even though it was not her department. This is a Wal-Mart I usually don’t go to as it’s not that close to where I live.