A Positive Customer Experience at a Retailer Not Always Associated with Positive Experiences May 8, 2020

Anyone want to guess the chain? It’s one most often associated with negative customer experiences. Finding an employee for assistance is difficult. Often, you get a response like “Not my department.”

It’s Wally World, aka Wal-Mart for those not familiar with the nickname.

I was with a friend at Wal-Mart. He was in the Kitchenware section looking to buy a pot or pan. An employee in a nearby section noticed he needed assistance and offered to help. That’s rare in my experience. She was familiar with the item he was looking for. She gave the positives and negatives of the item as she owned one.

Not only did my friend purchase it, but he purchased a few other items because of her helpful attitude.

I noted her name and when I got home,  I emailed Wal-Mart about how they needed more employees like her. She was friendly, personable, and willing to help even though it was not her department. This is a Wal-Mart I usually don’t go to as it’s not that close to where I live.


About Wichita Genealogist

Originally from Gulfport, Mississippi. Live in Wichita, Kansas now. I suffer Bipolar I, ultra-ultra rapid cycling, mixed episodes. Blog on a variety of topics - genealogy, DNA, mental health, among others. Let's collaborateDealspotr.com
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2 Responses to A Positive Customer Experience at a Retailer Not Always Associated with Positive Experiences May 8, 2020

  1. My last visit was awful. Frightened for hubby.

    Liked by 1 person

    • I saw your post on it. I generally avoid Wal-Mart as it’s at the edge of my biking limit. I agree with your comments as social distancing is something few get, but not only Wal-Mart, it’s pretty much every store I go into. I know some chains limit how many in a store based on customer floor space, but I doubt many of those chains do a great job enforcing social distancing. For check-out, my local convenience store has marks on the floor for the cash registers, but it’s small enough there is no way a person can maintain social distancing as the aisles are maybe 2 – 3 feet wide and allow travel in both directions.

      My favorite Internet cafe has marks every 6 feet, but again the aisles are maybe 5 feet wide and it now allows limited inside seating.


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