Review of a Nameless Gaming Company April 26, 2019

I apologize if this comes off as a bit of a rant, but I dislike it when employees don’t read responses.

I am waiting to hear back from this nameless gaming company as a result of their ignoring my request several days ago to cancel a pending transaction. To avoid being sued by said nameless company, I am not revealing the name of the company. Let’s just say it’s a big company. I am hoping they timely return my money, but I have seen other companies take much longer to return it and some companies never do. It seems the company has not responded to my request from earlier today. It’s amazing how fast they responded to my requests on other issues that weren’t money-related, but in this case, they are dragging their heels.

In my request on April 24, 2019, I asked for them to cancel a subscription. I informed them I could not access the website to do it myself. They were nice enough to somewhat address the access issue by telling me there was nothing they could do, but didn’t indicate a response to my request to cancel the subscription. Imagine my surprise when I saw the charge today. It was billed on PayPal and I thought it was billed to my other bank account. Had that been the case, it wouldn’t be as big as an issue, but since it went through the other bank account, it became a big issue.

Of my two accounts, the normal main includes a debit card, but the other one doesn’t have one. I have to write checks. That’s a problem because the checks are out of state which means most places won’t take them. I need to see if I can find the checks as I don’t usually carry them with me. The second account doesn’t typically have much money in it as it’s an emergency back-up account. I dip into it as needed.

My natural gas bill was high this last month due to weather. This meant I spent more on it than I expected. This left the one account low enough I was not using it for anything. I didn’t realize that PayPal allows me to cancel the recurring charge or I would have. It’s cancelled now. I also set PayPal‘s default to the other account temporarily. In a test run, I did a very small order at my favorite food place. For some reason, PayPal took it from the account I didn’t want them to take it from. I had a feeling Paypal would do that. I am trying to come up with a workaround to the PayPal issue of charging the wrong account, but don’t want to risk testing it on the off-chance, the workaround doesn’t work.

I have transferred enough money from the one account to PayPal today that it shouldn’t be an issue once the PayPal payment processes in 3 – 5 business days, expected to process by May 1, 2019 at the latest. In the meantime, I find myself not trusting PayPal to use the other account. That’s a problem as I don’t have food at home or very much cash ($2 and some change) on me to cover getting food. I do have some friends who may be able to help a little bit until the transfer takes place.

In general, my direct deposit takes place on the 2nd of the month, but on rare occasions, it’s delayed a couple of days. At other times, it sometimes kicks in early near the end of the month instead of the first part of the next month.

The good news is that I often have short months where I find creative legal ways to stretch what little money I have left.


About Wichita Genealogist

Originally from Gulfport, Mississippi. Live in Wichita, Kansas now. I suffer Bipolar I, ultra-ultra rapid cycling, mixed episodes. Blog on a variety of topics - genealogy, DNA, mental health, among others. Let's
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6 Responses to Review of a Nameless Gaming Company April 26, 2019

  1. Prairie Sky says:

    Ugghh…this happened to me. One of my kids accidentally paid for a game download 2x, it was seventy bucks each time. I made some attempts to get the charges reversed but I never got a response from them – I’m not sure if it was the same ‘nameless’ company you are talking about, but in my case it’s a large company as well.

    Liked by 1 person

    • I dislike playing hardball, but in this case, I sent them an e-mail two days before the charge was supposed to happen. Usually, they respond fast to e-mails on game stuff. They responded quickly to my complaint about not being able to log-in from my phone, but ignored the part about cancelling the subscription charge. When I saw PayPal had processed the charge on Friday, I sent the company 3 requests to address the issue as they made it sound like if I challenged it on PayPal, I wouldn’t see the money for up to 45 days. I have no problem filing a complaint with the state attorneys-general in Kansas and California and the US Attorney-General as well as doing a charge-back from my financial institution. Worst-case scenario, I . go the PayPal dispute route. Talked to my financial institution and they said I have to wait for PayPal to submit the charge to them before I can challenge it.

      Overall, I had been pleased with the company until it pulled this stunt.

      Liked by 1 person

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